FAQs
Q: WHERE ARE YOUR OFFICES LOCATED?
A: Our headquarters are strategically positioned in both Slovenia, a member of the European Union, and the United States. We maintain well-equipped warehouses in the United States, Slovenia, and Hong Kong to ensure efficient order fulfillment.
Q: WHERE CAN I BUY VITA VIVACE™ PRODUCTS?
A: Vita Vivace™ products are exclusively available through our online store. You can shop for our products conveniently on our website. With a seamless shopping experience, you can explore and select from our wide range of products to find the perfect fit for your needs.
Q: HOW LONG DOES SHIPPING TAKE?
A: We offer free shipping on orders over $97 USD! After processing your order, which typically takes 1 to 3 working days, the estimated delivery time varies depending on your location. For the United States, Canada, and Australia, it usually takes between 7 to 14 business days. European, Latin American, and Oceania countries can expect delivery within 8 to 16 business days, while other countries may take 10 to 20 business days. Please note that external factors like holidays, natural disasters, or pandemics may impact delivery times.
Q: WHAT IF I ORDER PRE-ORDERED OR BACK-ORDERED ITEMS?
A: If your order includes pre-ordered or back-ordered items, we will ship the available items immediately and the remaining items as soon as they become available. So, if you receive only a part of your order, rest assured that the rest of your items will follow shortly.
Q: HOW CAN I TRACK MY ORDER?
A: Once your order is dispatched, you will receive a confirmation email and/or text message (if you provided a mobile phone number) containing a tracking ID and a link to track your package's journey. Please allow 48 hours for the tracking information to be updated.
Q: WHAT IF I PROVIDED THE WRONG SHIPPING ADDRESS?
A: It is the buyer's responsibility to ensure that the shipping address entered is correct. We strive to process and ship orders promptly, but if you realize that you have provided an incorrect shipping address, please contact us immediately at support@vitavivace.com for assistance.
Q: WHAT IS YOUR RETURN POLICY?
A: By placing an order with Vita Vivace™, you are responsible for the cost of return shipping back to us. For detailed information on how to make a return, please refer to our Refund Policy on our website.
Q: WHAT IF MY PACKAGE IS LOST OR STOLEN?
A: Vita Vivace™ is not liable for lost or stolen packages without shipping insurance. To protect your order, we offer a shipping insurance option for $8.97 USD at checkout. If your tracking information indicates that your package was delivered, but you haven't received it, please report it to the respective shipping carrier using the information provided on our tracking page. If you have any questions regarding this process, please reach out to our customer support team at support@vitavivace.com.
If you have any other questions or concerns, please don't hesitate to contact our dedicated customer support team at support@vitavivace.com. We are here to assist you and ensure your shopping experience with Vita Vivace™ is exceptional.